Phoenix Biolabs – Frequently Asked Questions (FAQ)

General Questions

Q1: What is Phoenix Biolabs?
Phoenix Biolabs is a UK-based supplier of high-purity research compounds designed for in vitro laboratory use only.
All products are batch-tested, purity-verified (≥99%), and manufactured under controlled conditions to meet professional research standards.

Q2: Are your products safe for human use?
No. All products sold by Phoenix Biolabs are strictly not for human consumption, therapeutic use, or any in vivo application.
They are intended only for controlled research environments and should be handled by qualified professionals.

Q3: Can you provide dosage or usage advice?
No. We are unable to discuss or advise on dosage, administration, or physiological effects of any research compound.
Our products are not sold or promoted for human use, and all information provided is for educational and laboratory reference purposes only.

Q4: How do I know your products are genuine?
All compounds are independently batch-tested and verified for ≥99% purity.
Each batch is accompanied by a Certificate of Analysis (COA) confirming identity and composition.
You can request the COA for your batch by emailing sales@phoenixbiolabs.net.

Q5: How should research compounds be stored?
Unless stated otherwise on the product listing:

  • Store between 2–8°C in a secure, temperature-controlled environment

  • Do not freeze

  • Protect from light and heat exposure

  • Discard 28 days after first use

Q6: Where are your products manufactured?
All Phoenix Biolabs compounds are produced by accredited laboratory partners under strict manufacturing and testing standards.
Every batch undergoes verification before release to ensure purity, consistency, and traceability.

Orders, Shipping & Returns

Q7: How long does delivery take?
Orders are typically dispatched within 1 business day of payment confirmation.
However, due to high demand, some items may take up to 3 business days to dispatch.

UK orders generally arrive within 1–3 business days after dispatch, while international deliveries typically take 5–10 business days depending on location and customs processing.

Q8: Do you ship internationally?
Yes — Phoenix Biolabs ships to most destinations worldwide.
Customers are responsible for ensuring that import regulations in their country permit the import of research compounds.

Q9: What if I need to return or replace an item?
Due to the sensitive nature of research compounds, we cannot accept returns or resell any item once it has left our facility.
If your item arrives damaged or incorrect, a replacement will be issued first once confirmed.
If a replacement is not possible, a refund will then be processed for the original amount.

Q10: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and selected cryptocurrency payments (where available).
All transactions are securely processed through encrypted payment gateways.

Q11: Can I order wholesale or become a reseller?
Yes. Phoenix Biolabs offers wholesale and research partnership opportunities for approved laboratories and distributors.
For more information, please email sales@phoenixbiolabs.net with your company details and intended use.

Q12: Do you provide tracking information?
Yes. Once your order is dispatched, you’ll receive an email confirmation containing your tracking number.

Q13: What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, please check your tracking details first.
If there are no updates or delays listed, contact us at sales@phoenixbiolabs.net, and our support team will investigate immediately.

Q14: Why can’t I find medical advice or results on your site?
Phoenix Biolabs does not publish or endorse any medical claims, personal experiences, or human-use data.
All materials and product descriptions are provided solely for educational and in vitro research purposes, in line with our Terms & Conditions.

Phoenix Biolabs
📧 sales@phoenixbiolabs.net
🌐 www.phoenixbiolabs.co.uk