We only use your details to process your order. see our privacy policy for full information.
Update – January 2026
Terms of Service
All products supplied by Phoenix Biolabs are sold strictly for laboratory research purposes only.
Important Notice
All products supplied by Phoenix Biolabs are sold strictly for laboratory research purposes only.
– Not for human or veterinary use.
– Not for medical, therapeutic, diagnostic, or dietary application.
– Resale is permitted only within the research supply chain (to laboratories, institutions, or qualified professionals).
– Resale to consumers for human or veterinary use is strictly prohibited.
By purchasing from us, you confirm that you are 18+ years old, a qualified professional, and that you understand and accept these conditions.
Scope & Purpose of Products
All products are sold as research compounds. They are not licensed medicines or food supplements and must not be used for human ingestion, treatment, or prevention of disease.
Buyer Eligibility & Representations
By placing an order, you confirm:
– You are at least 18 years old.
– You are a qualified professional or acting on behalf of a laboratory/institution.
– You will only use products for lawful research in accordance with all laws.
– You will not resell or redistribute products for consumer use or human/veterinary application.
– Wholesale/resale is permitted only to professional buyers and laboratories within the research-use scope.
Regulatory Classification & No Medical Claims
Products are not licensed medicines. Any scientific references provided are informational and do not constitute medical advice.
Hazard Information, Handling & Storage
You are responsible for safe handling, storage, PPE, and risk assessments. Storage and discard conditions are shown on product pages.
Documentation & Quality
COAs or batch test information may be supplied on request. We warrant only that products conform to research-grade specifications at the time of dispatch.
Ordering, Acceptance & Pricing
Orders are accepted upon dispatch or written confirmation. Prices and availability may change. Errors may be corrected.
Payment & Fraud Screening
We reserve the right to refuse or hold orders pending fraud screening. Chargebacks for fulfilled orders may be pursued.
Shipping & Risk of Loss
Risk of loss passes to you when goods are handed to the carrier. Delivery times are estimates.
Delivery Information & Customer Responsibility
Customers are solely responsible for providing accurate, complete, and up-to-date shipping information at the time of purchase. Phoenix Biolabs shall not be liable for any loss, delay, or non-delivery resulting from incorrect or incomplete address details supplied by the customer.
Where an order has been dispatched and delivered to the address provided at checkout, Phoenix Biolabs’ obligation is considered fulfilled. Under these circumstances, the customer is not entitled to a refund, replacement, or compensation.
If an order is returned to Phoenix Biolabs due to an incorrect address, failure to collect, or refusal of delivery, we reserve the right to charge additional shipping fees for redelivery. No refund will be issued for the original order or shipping costs in such cases.
Import, Export & Sanctions Compliance
International buyers are responsible for customs clearance, taxes, and compliance with local law.
Inspection & Claims Window
Any shortage or damage must be reported within 3 business days of delivery. After that, items are deemed accepted.
Returns & Refunds
No returns of research compounds once shipped. Refunds are only available in cases of damaged or incorrect items. Free gifts/samples are non-refundable.
Free Gifts & Samples
Supplied at our discretion, for research use only, no cash value.
Resale Conditions
Wholesale and reseller supply is permitted only to laboratories, institutions, and qualified professionals for research purposes. Resale or redistribution to consumers for human or veterinary use is strictly prohibited.
Intellectual Property
Content, product names, and materials are owned by us or our licensors.
Privacy & Data Protection
We process data in accordance with our Privacy Policy.
Limitation of Liability
We are not liable for misuse or unauthorised application of products. Total liability is limited to the purchase price of the goods.
Indemnification
You agree to indemnify us for claims or losses arising from misuse or breach of these Terms.
Force Majeure
We are not liable for delays or failures beyond our control.
Governing Law & Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@phoenixbiolabs.net
